Passenger discovers airline put her luggage on the wrong plane, leading her to scream at the airport agent to turn the plane around: ‘Get my luggage back NOW’

As much as customer service is supposed to be there for their customers and do whatever they can to ensure their happiness, at the end of the day, there is only so much they can do.

When I worked in retail in my teens, I couldn't believe some of the demands customers made and fully expected me to deliver. They would ask for discounts nonstop, expecting me, the wide-eyed teenager who worked the cash register, to perform some cashier magic and give them 50% off the most expensive items at the store. They would want same-day deliveries on items that only existed at a warehouse on the other side of the country, and would always act surprised when I told them there was nothing I could do to actually make that happen.

But the most surprising part, actually, was when they asked to speak to the manager, who also happened to be the owner of the whole brand, and she would swoop in and make all of their demands come true. All she cared about was that the customer left her store happy, and she made the most ludicrous promises to make that happen, while I stood there by her side and marvelled at her work.

Some business owners would truly go the distance to make their customers happy, but even my former boss wouldn't have been able to ensure the passenger in the story below was happy, because there was no way of making her demands work.

Her flight back home from a weeklong trip was cancelled due to a snowstorm, and then she found out that her luggage was boarded on a plane that managed to leave the airport before all the flights got cancelled. This meant that while she was stuck in one place until the storm calmed down, her luggage traveled to her home airport without her. 

As soon as this was discovered, the passenger turned to the airport customer service and demanded that they turn the plane around and bring back her luggage. And while I can understand her anger and fully think the airport made a mistake, there was no way she actually thought they could turn the plane around during a snowstorm just so she could have her suitcase back…

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